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Spotlight on learning When training or coaching managers I often find myself talking about getting off the hamster wheel. Taking time out from our busy jobs to stop, reflect and consider what else and how else you might move forward to make valuable improvements....

Let’s start with a story. A father and his son are travelling to an after-school club and get involved in a traffic accident. The father is relatively uninjured, but the son is rushed to hospital and straight into surgery.  On seeing their latest patient, the surgeon...

I was recently reminiscing about the first team that I managed, the fantastic Team 6, often renowned for being “top team” in a thriving sales and service contact centre.  I was remembering some of the things that I did to make people feel valued, connected, feel...

I have been fortunate in my career to work with fantastic leaders. Leaders who inspire, support and learn from their teams. One factor central to their success is trust. In his book, On Becoming a Leader, Warren Bennis describes four characteristics displayed by...

Redundancies are not easy. It goes without saying that most employees selected for redundancy face financial challenges, the challenges of finding new work and perhaps even the challenge of the perceived stigma of redundancy – what does that say about me, my value, my...

Supporting employee wellbeing can cost little to nothing. It starts with knowing your business, your employees and their needs. There is no one-size-fits-all and my advice is: get the basics right and keeping listening to your people. Creating great workspaces, a...

I just love it when I learn something from participants on my workshops, something that I can use to help others learn and just last week was one of those occasions. Often organisations or teams struggle with change, how to communicate it, how to get people to be...

Life throws you some curve balls at times doesn’t it? Sometimes you see them coming and can prepare yourself and other times they can surprise you and knock you down. Having the resources, resilience, insight and ability to deal with this in a solution focused,...