River Training and HR provide organisational development, HR, training and coaching solutions for businesses and individuals in the UK. Our website is www.rivertrainingandhr.co.uk . This privacy policy explains how we use any personal information we collect about you when you use this website.
What information do we collect?
We will collect information about you (name, address, email, telephone) when you register with us, use the contact us form, or place an order for products or services. We may also be given names and email addresses by organisations commissioning us to deliver coaching or training services.
In the course of providing HR services we may be provided with information relating to your employment with an organisation
We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting rachel@rivertrainingandhr.co.uk
(b) We have a contractual obligation if we have been contracted to provide services.
(c) We have a legal obligation. We are required to retain invoicing information for a minimum of 5 years for accounting and tax purposes.
How do we use it?
We will anonymise any survey and feedback information you provide about our services and may use that feedback on our website to promote services to others. We will exclude any information that may identify you individually unless you have expressly given your permission for us to hold and publish it. We will retain personal information provided for competition entry only for the duration of the competition and prize redeeming period, it will then be deleted or shredded.
If you attend coaching sessions with us we will keep brief notes to allow us to plan your coaching sessions and help you reach your goals. Notes are confidential, kept securely, and retained only by you and your coach. They will not be shared with other coaching associates unless you explicitly consent to this. Your coach will retain notes for 3 months after your final coaching session to allow them to provide additional support should you wish to revisit any areas explored through coaching. After 3 months any notes will be destroyed. You contact details will be retained indefinitely so we may recognise any future follow up requests and link you to the appropriate coach but you can request for your details to be deleted by contacting rachel@rivertraningandhr.co.uk
We keep third party information provided to us by employers, such as delegate names, email addresses or HR files, only for the duration of delivering the service. At the end of the service delivery period, information is destroyed or handed back to the commissioning organisation. The exception are records relating to employment law advice provided, which may be kept for a period of up to 12 months post service delivery as this may be required for legal purposes.
If you subscribe to receive updates and information we may email you about other products and services we think may be of interest to you. We will keep you registered to receive these services indefinitely unless you later decide to opt out.
Will we share your information?
River Training and HR work with associates to deliver services. We shall pass on your name and contact details (telephone and/or email address) to an associate if they will be providing the service directly to you. We will not share your information for marketing or other purposes with companies or individuals outside the River group.
Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email rachel@rivertrainingandhr.co.uk . If you have opted in and do not opt out at a later date your details will be kept indefinitely.
Access to your information and correction or deletion
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email rachel@rivertrainingandhr.co.uk. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or delete your records. This does not include any data we are obliged to keep for administrative, legal, or security purposes
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 10 January 2020.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email rachel@rivertrainingandhr.co.uk or julia@rivertrainingandhr.co.uk
What if you are not happy with how we are handling your data?
The first step is to contact us to put it right by emailing us via rachel@rivertrainingandhr.co.uk or julia@rivertrainingandhr.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
