by Julia Bickley | Mar 15, 2021 | Blog
Spotlight on learning When training or coaching managers I often find myself talking about getting off the hamster wheel. Taking time out from our busy jobs to stop, reflect and consider what else and how else you might move forward to make valuable improvements....
by Rachel Oxenham | Mar 5, 2021 | Blog
Let’s start with a story. A father and his son are travelling to an after-school club and get involved in a traffic accident. The father is relatively uninjured, but the son is rushed to hospital and straight into surgery. On seeing their latest patient, the surgeon...
by Julia Bickley | Jul 7, 2020 | Blog
I was recently reminiscing about the first team that I managed, the fantastic Team 6, often renowned for being “top team” in a thriving sales and service contact centre. I was remembering some of the things that I did to make people feel valued, connected, feel...
by Rachel Oxenham | Apr 14, 2020 | Blog
I have been fortunate in my career to work with fantastic leaders. Leaders who inspire, support and learn from their teams. One factor central to their success is trust. In his book, On Becoming a Leader, Warren Bennis describes four characteristics displayed by...
by Rachel Oxenham | Mar 15, 2020 | Blog
Redundancies are not easy. It goes without saying that most employees selected for redundancy face financial challenges, the challenges of finding new work and perhaps even the challenge of the perceived stigma of redundancy – what does that say about me, my value, my...
by Rachel Oxenham | Feb 14, 2020 | Blog
Supporting employee wellbeing can cost little to nothing. It starts with knowing your business, your employees and their needs. There is no one-size-fits-all and my advice is: get the basics right and keeping listening to your people. Creating great workspaces, a...
